Right on target

A Francophone who was interested in taking a firearm safety course visited the Firearms Safety Education Service of Ontario (FSESO) website, as the FSESO offers firearm handling courses. The FSESO is the sole service provider for the Canadian Restricted Firearms Safety Course in the province. He noticed that FSESO’s website was only available in English. Since the website stated that the FSESO had a memorandum of understanding with the Ministry of the Solicitor General, he questioned whether FSESO’s website should be available in French.

RESULT: We brought this concern to the FSESO and the Ministry of the Solicitor General. The Ministry told us that the FSESO provides services as a third party on behalf of the government and agreed that FSESO should comply with the French Language Services Act. As a result of our intervention, the FSESO had its website fully translated into French.


Learn more about the French Language Services Unit which answers questions and takes complaints about services in French.
Read about how we helped other people in our Selected cases.