Settling the bills

In the Commissioner’s 2022-2023 Annual Report, we mentioned a Francophone who had received a bill from the Ministry of Transportation’s Highway Incident Claims Unit following a car crash in the Ottawa area. She did not receive services in French when she contacted the Ministry of Transportation. As a result of our intervention, the Unit improved its provision of services in French. However, as we analyzed this case, we noticed that the bill was in English only. Although the complainant had not raised this issue, we nevertheless addressed it with the Ministry.

RESULT: The Ministry of Transportation made changes to its management system. All bills issued by the Highway Incident Claims Unit are now bilingual.


Learn more about the French Language Services Unit which answers questions and takes complaints about services in French.
Read about how we helped other people in our Selected cases.