An arresting mistake

A father contacted us from jail after he was arrested for failing to pay child support arrears to the Family Responsibility Office. He was unaware that he owed any support, and he had custody of his child when he was arrested. Our review determined that the FRO’s notices were sent to the wrong address, even though his correct address was on file. After our intervention, the amount he owed in arrears was reduced, and the FRO sent him a letter of apology.