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April 30, 2021
30 April 2021
A woman sought our help after her two foster children disclosed to her that their former foster parent had been physically and verbally abusive toward them.
A woman returning from an overseas trip complained to us that she was not served in French during the COVID-19 test she was required to undergo at Toronto Pearson airport.
March 30, 2021
30 March 2021
While the Ombudsman’s systemic investigation into delays at the Landlord and Tenant Board (LTB) is ongoing, we have resolved many individual complaints, including from landlords and tenants who had difficulty receiving services in French.
A mother complained to us because she was not receiving any family support payments from her children’s father, even though the Family Responsibility Office (FRO) had the ability to garnish his wages.
February 25, 2021
25 February 2021
After her second suicide attempt, a 15-year-old girl contacted us from the hospital.
A French-speaking member of the board of directors of a small housing co-op in northern Ontario sought our help when he had trouble completing an annual form from the Condominium Authority of Ontario (CAO).
January 29, 2021
29 January 2021
A 16-year-old youth complained to us that staff at his group home threatened to lock the refrigerator after he helped himself to food at night when he was hungry.
After requesting information from the Ministry of Health in French and receiving answers in English twice, a Francophone journalist complained to our Office.
A truck driver who crosses the Canada-U.S. border weekly as an essential worker complained to us that a ServiceOntario location would not let him in and demanded he self-isolate for 14 days because he had recently crossed the border.