2021

April 30, 2021

30 April 2021

Repairing wrongs

A woman sought our help after her two foster children disclosed to her that their former foster parent had been physically and verbally abusive toward them.

April 30, 2021

30 April 2021

Landing test

A woman returning from an overseas trip complained to us that she was not served in French during the COVID-19 test she was required to undergo at Toronto Pearson airport.

March 30, 2021

30 March 2021

Better bilingual service for landlords and tenants

While the Ombudsman’s systemic investigation into delays at the Landlord and Tenant Board (LTB) is ongoing, we have resolved many individual complaints, including from landlords and tenants who had difficulty receiving services in French.

March 30, 2021

30 March 2021

Payment received

A mother complained to us because she was not receiving any family support payments from her children’s father, even though the Family Responsibility Office (FRO) had the ability to garnish his wages.

February 25, 2021

25 February 2021

Seeking the right support

After her second suicide attempt, a 15-year-old girl contacted us from the hospital.

February 25, 2021

25 February 2021

Easier to complete

A French-speaking member of the board of directors of a small housing co-op in northern Ontario sought our help when he had trouble completing an annual form from the Condominium Authority of Ontario (CAO).

January 29, 2021

29 January 2021

The right balance

A 16-year-old youth complained to us that staff at his group home threatened to lock the refrigerator after he helped himself to food at night when he was hungry.

January 29, 2021

29 January 2021

Email fail

After requesting information from the Ministry of Health in French and receiving answers in English twice, a Francophone journalist complained to our Office.

January 29, 2021

29 January 2021

Keep on truckin’

A truck driver who crosses the Canada-U.S. border weekly as an essential worker complained to us that a ServiceOntario location would not let him in and demanded he self-isolate for 14 days because he had recently crossed the border.