2022

We received a complaint from a Francophone man who was late paying his property taxes and had to wait on the phone for an hour before he could speak to a bilingual agent.

As large numbers of Ukrainians have sought refuge in Ontario in the wake of Russia’s invasion of their country, Ontario has made efforts to help them settle. However, we recently heard of some having difficulty in obtaining driver’s licences.

A Francophone contacted us after noticing that Cancer Care Ontario's promotional messages about virtual access to health care appeared in English only on his LinkedIn account, despite it being configured in French.

A 14-year-old youth needed our help getting identification documents to register for school and access health care, after he was removed from his home by a children’s aid society (CAS) over safety concerns.

A resident who wanted to subscribe to a Durham Region newsletter from Metrolinx was disappointed to learn that it wasn’t available in French.

We were contacted by a person who requested a bilingual hearing at a courthouse in Northern Ontario.

A youth sought our help with retrieving belongings she had left behind at her family home after experiencing physical abuse at the hands of her stepfather.

Issue: Children’s aid society; Voluntary Youth Services Agreement (VYSA)

A 16-year-old youth complained to us that her children’s aid society (CAS) had refused to allow her to enter into a Voluntary Youth Services Agreement (VYSA) after she had left her home due to the abusive behaviour of her aunt.

Issue: Rights (making a complaint)

A youth in care sought our help with her difficulties in filing a complaint about staff at her residential placement.

Issue: Children’s aid society; duty to report

A man contacted the provincial COVID-19 vaccine online system by phone and chose the "French" option to request his proof of vaccination by mail.