Found money

A mother had been waiting for months to access support funding to assist with her nine-year-old son’s developmental mental health conditions. She was concerned that his behaviour was escalating and putting himself and others at risk. After we contacted officials at the Ministry of Children, Community and Social Services, they reviewed the file and discovered that the boy had in fact been approved for funding for the year, but due to a database error, the payment had not been released. They committed to sending the payment within two weeks.