Overcoming obstacles

Overcoming obstacles

January 31, 2022

31 January 2022

A youth in care sought our help with her difficulties in filing a complaint about staff at her residential placement.

Issue: Children’s aid society; duty to report

A youth in care sought our help with her difficulties in filing a complaint about staff at her residential placement. She complained about the required forms not being made available, staff lacking knowledge about the complaints process, and not receiving a response in a timely manner. After we reached out to its director, the residence committed to ensuring the youth received the necessary forms, as well as assistance from staff. She was able to file her complaint, but told us it went unanswered for two and a half weeks, so we contacted the director again. The youth later confirmed to us that her issues had been addressed, and she was happy with the outcome.

Learn more about the Children and Youth Unit which answers questions and takes complaints about child protection services.
Read about how we helped other people in our Selected cases.