ATTENTION: Due to COVID-19 safety measures, our Office also cannot accept visitors.
Please contact us online or by phone at 1-800-263-1830.
The Ombudsman investigates individual complaints and major systemic issues under the Ombudsman Act.
He also investigates complaints about closed municipal meetings under the Municipal Act. To learn more, read about our open meeting cases or find your closed meeting investigator.
The Ombudsman also makes submissions to government on proposed legislation.
August 10, 2022
10 August 2022
A man contacted our Office after waiting almost two years for the Ministry of Transportation to return a $5,000 security deposit.
A woman who needed to drive to visit her husband in hospital sought our help after ServiceOntario told her she could not renew her licence.
A woman complained to us that the Ministry of Transportation had suspended her licence even though she had faxed in her eye test results a month earlier for special review.
A woman sought our help when she found out her driver’s licence had been suspended for medical reasons five years earlier, without her knowledge.
June 28, 2021
28 June 2021
A driver complained to us after he was told the Ministry had no record of the licence he had surrendered to them 30 days earlier.
A man who had driving experience in India and in British Columbia sought our help after he tried to obtain an equivalent Ontario driver’s licence.
A driver whose licence was suspended as a result of a criminal charge successfully appealed the charge and had it removed from his record.
July 6, 2020
6 July 2020
A driver who moved to B.C. sought our help after waiting for a copy of his driving record from Ontario for 7 weeks.
When attempting to reload her Presto card, a transit rider purchased a monthly Toronto Transit Commission (TTC) pass by mistake. She contacted Metrolinx, which referred her to the TTC, which in turn referred her to Metrolinx.
A man whose vehicle was damaged by a large pothole complained to us after the Ministry of Transportation’s adjuster denied his claim and the road construction company denied responsibility.
A woman came to us in frustration after trying several times to obtain her renewed driver’s licence. Each time she visited ServiceOntario, she was given a temporary licence and told a permanent one would be mailed to her.
April 30, 2020
30 April 2020
A woman whose job was deemed an essential service during the COVID-19 pandemic sought our help when her driver’s licence was suspended due to a medical matter and she was temporarily unable to get to work.
June 25, 2019
25 June 2019
A commercial truck driver complained to us that his licence had been downgraded and he had not been able to get an explanation or assistance from ServiceOntario or DriveTest.
A 74-year-old woman who delayed a required driver’s test so she could have hip surgery sought our help after the Ministry cancelled her driver’s licence. She was required to take several tests to keep her licence after having a car accident.
A driver who required his licence for work sought our help when it was suddenly suspended due to a fine he had incurred 27 years earlier. He had been convicted of impaired driving in 1990 and fined $735.
A woman who had lived abroad for many years returned to Ontario and applied to exchange her foreign licence for an Ontario licence.
June 26, 2018
26 June 2018
An inmate who tried repeatedly to get information from the Ministry of Transportation about his driving record and other issues complained that he could not get information from officials during the 20 minutes of phone time he was allowed.
A woman seeking to renew her driver’s licence was given a temporary one, valid for three months, and told her new licence would be mailed in 6-8 weeks.
An elderly woman contacted us after she was unable to get provincial officials to respond to her about a blocked highway culvert near her home that had become a mosquito breeding ground.
An Ontario man who had temporarily moved to B.C. was told upon his return that his motorcycle licence had been cancelled and he would have to go through the testing process again.
June 27, 2017
27 June 2017
November 8, 2016
8 November 2016
June 23, 2014
23 June 2014
April 30, 2014
30 April 2014
Investigation into how the Ministry of Transportation administers the process for obtaining and assessing information about drivers who may have uncontrolled hypoglycemia.
June 10, 2011
10 June 2011
Investigation into complaints about patient safety, infection control and other issues involving the vehicles that transport non-emergency patients, focusing on whether adequate measures are in place to protect the public.