Reports and Case Summaries

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June 28, 2021

28 June 2021

Dogged determination

After a youth living in a treatment home complained that his request for a service dog was refused, we followed up with his CAS worker.

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June 28, 2021

28 June 2021

Talk or else

A 13-year-old in a group home complained that staff were forcing him to talk to them and share his feelings, rather than respecting his privacy.

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June 28, 2021

28 June 2021

Culture change

A Black 16-year-old complained that her CAS worker was dismissive of her requests for hair and skin products that met her cultural needs, making her feel like she was being treated differently because of her race.

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June 28, 2021

28 June 2021

Restraint revelation

A youth revealed to us that her concerns about being physically restrained at her group home were not being heard.

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June 28, 2021

28 June 2021

A difficult day

Our Office checked on a youth after we heard she was hurt when her group home staff physically restrained her self-injurious behaviour.

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June 28, 2021

28 June 2021

Restraining restraints

Our staff reached out to a youth after we learned that he had his arm broken while being restrained by staff at his group home.

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June 28, 2021

28 June 2021

Rethinking reliance on police

Our Office made inquiries when we learned that a children’s aid society (CAS) asked the police to bring back a youth who had left her foster home without permission to return to her family home.

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June 28, 2021

28 June 2021

Whistleblower heard

A whistleblower came to us with several disturbing allegations about a group home serving children and youth who are medically fragile or have other vulnerabilities.

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June 28, 2021

28 June 2021

Delivered at last

A woman who had been granted full custody of her niece – with the support of a children’s aid society (CAS) – contacted us after waiting four months for a certified copy of the original court order, which she needed in order to apply for a health card and other important items for the girl.

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April 30, 2021

30 April 2021

Repairing wrongs

A woman sought our help after her two foster children disclosed to her that their former foster parent had been physically and verbally abusive toward them.

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February 25, 2021

25 February 2021

Seeking the right support

After her second suicide attempt, a 15-year-old girl contacted us from the hospital.

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January 29, 2021

29 January 2021

The right balance

A 16-year-old youth complained to us that staff at his group home threatened to lock the refrigerator after he helped himself to food at night when he was hungry.

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November 24, 2020

24 November 2020

Keeping watch

A woman worried about the health and safety of a young relative complained to us that the local children’s aid society (CAS) had done “nothing” in response to her concerns.

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October 29, 2020

29 October 2020

Right-ing on the wall

A 16-year-old who has a developmental disability and lives in a group home contacted us to raise questions about his rights.

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October 29, 2020

29 October 2020

A better way

A 13-year-old racialized youth complained to us after her children’s aid society (CAS) called the police to transport her to a new group home – which they did by handcuffing her and placing her in the back of a police vehicle.

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September 28, 2020

28 September 2020

Family feud

A 16-year-old youth living in a group home complained to our Office that staff at the home were not allowing him to contact certain members of his family because his mother – his legal guardian – did not want him speaking to them.

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August 28, 2020

28 August 2020

A cry for help

A 15-year-old emailed us that she was being physically and verbally abused by her mother, and had started to self-harm and even attempted suicide as a result.

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July 31, 2020

31 July 2020

Safe slumber

A 16-year-old living in a foster home sought our help when she was invited to spend the night at a friend’s house, but her foster care agency denied her request, citing COVID-19 restrictions.

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July 6, 2020

6 July 2020

Right to safety

An 11-year-old told us she felt unsafe in her group home after another resident threatened her with a knife.

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July 6, 2020

6 July 2020

Not as planned

A young person who was serving a youth sentence at an adult correctional facility complained to us that he was not being provided access to services required by his court-ordered plan.

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March 31, 2020

31 March 2020

A cut above

A Black youth living in a rural group home with little access to public transit complained to us that staff would not drive him to get a haircut.

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February 26, 2020

26 February 2020

Left out in the cold

The mother of a teenager with developmental disability complained to us about an incident involving her daughter at a group home.

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January 31, 2020

31 January 2020

The right process

A mother called our Children and Youth Unit after her local children’s aid society told her it would not review her complaint due to a lack of information.

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November 29, 2019

29 November 2019

On her own

A 16-year-old youth in care of a children’s aid society felt that her needs were not being met since she had a change in caseworkers.

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October 31, 2019

31 October 2019

Right to complain

When a woman complained to us about how she and her family were treated by a children’s aid society, we first advised her to contact her caseworker and raise the issue through the society’s internal process.

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September 30, 2019

30 September 2019

That's the place

Unhappy with his placement at a foster home, a 17-year-old asked his children’s aid society caseworker for a placement change, only to be told the home he was staying in was best for him.

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July 31, 2019

31 July 2019

Review askew

A 16-year-old girl living in a group home told us she had asked her children’s aid society worker to initiate a review of her placement because she felt unsafe, but the caseworker didn't follow up with her.
 

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May 31, 2019

31 May 2019

Coverage confusion

A pregnant youth called us for help when she went for an ultrasound and was told her health card was cancelled.

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May 31, 2019

31 May 2019

Staying connected

A young person in a treatment group home called us, saying she felt like she had no one to talk to.

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May 31, 2019

31 May 2019

Movin’ on up

A 15-year-old who had been in a group home for three years sought our help in moving into a foster home where he could become more independent.

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