ATTENTION: Due to COVID-19 safety measures, our Office also cannot accept visitors.
Please contact us online or by phone at 1-800-263-1830.
The Ombudsman investigates individual complaints and major systemic issues under the Ombudsman Act.
He also investigates complaints about closed municipal meetings under the Municipal Act. To learn more, read about our open meeting cases or find your closed meeting investigator.
The Ombudsman also makes submissions to government on proposed legislation.
February 22, 2023
22 February 2023
The Ministry of the Solicitor General has requested public and stakeholder input on four proposed regulations under the Community Safety and Policing Act, 2019 regarding special constables.
August 10, 2022
10 August 2022
After an inmate complained to us that he was pushed to the ground and attacked by several correctional officers, we intervened to verify that a local investigation had been conducted.
An inmate with HIV complained that he hadn’t been receiving testosterone and other supplements he required to prevent muscle deterioration.
A man contacted us in frustration after his application to have his issue heard by the Human Rights Tribunal of Ontario (HRTO) was dismissed.
A man who was in jail awaiting sentencing complained to us that correctional officials had told him he could not vote in the September 2021 federal election, even though he was eligible.
June 28, 2021
28 June 2021
We received numerous complaints in 2020-2021 about delays in approvals by Ontario’s Chief Firearms Officer (CFO) for transfers of restricted firearms.
An inmate sought our help after he was involved in an altercation with another inmate and then pepper sprayed and assaulted by correctional officers.
Several inmates in the same facility complained to us that they were strip searched in a main hallway, in view of security cameras.
September 28, 2020
28 September 2020
A young person in custody contacted us last year to complain that he wasn’t able to vote in the federal election, although he had expressed his interest in voting to the youth facility’s staff members.
July 6, 2020
6 July 2020
A group of Indigenous inmates complained to us that they were strip-searched before attending a smudging ceremony, leaving them feeling violated, discriminated against and targeted because of their Indigenous spirituality.
An inmate who uses a customized wheelchair to support his spine sought our help because he was being repeatedly transferred to a second institution without his chair.
An inmate complained to us after a sergeant at his facility penalized him by taking away 30 days of earned remission (time off his sentence) for refusing a transfer to another facility.
June 25, 2019
25 June 2019
A woman who had been pursuing her case at the Human Rights Tribunal of Ontario for several years sought our help after she learned that the adjudicator assigned to her case was no longer able to continue.
An inmate complained to us that staff at his correctional facility had taken his eyeglasses and refused to return them.
An inmate sought our help in reaching the appropriate correctional officials after her father passed away and she could not get a response to her request to attend his funeral.
June 26, 2018
26 June 2018
We referred a man to the right internal complaint mechanism at the Office of the Children’s Lawyer so he could voice concerns about delays in receiving documents and in setting his court date, all of which resulted in added legal costs for him.
A man serving weekend time in jail who required anxiety medication three times a day sought our help because the correctional facility would not give him his medication on Saturday mornings when he arrived, or on Sunday evenings before he left.
We helped a woman from Manitoba who had struggled for six months to get Legal Aid Ontario to recognize her approval for legal aid in a custody case in Ontario.
A woman who broke her collarbone before she was sent to jail complained to us that she had been waiting for eight days for a sling for her arm.
April 19, 2018
19 April 2018
The Ontario Ombudsman has a long history of independently and impartially resolving and investigating concerns about Ontario’s provincial correctional facilities. Of the more than 21,000 complaints we receive each year, close to 4,000 are about correctional facilities. In addition to resolving countless individual matters, my Office has actively monitored and, when necessary, investigated serious systemic issues within the correctional system.
February 22, 2018
22 February 2018
Since 1974, there have been dozens of cases in which the use of force by police in Ontario – especially the use of lethal force on people in crisis – has raised profound questions about policing standards, training and accountability. As a result, there have been more than a dozen reviews and numerous recommendations for reform. Despite incremental improvements through the years, Ontario’s police oversight system has continued to attract criticism and undermine public confidence in policing.
June 27, 2017
27 June 2017
April 20, 2017
20 April 2017
Investigation into how the Ministry of Community Safety and Correctional Services tracks the admission and placement of segregated inmates, and the adequacy and effectiveness of the review process for such placements.
November 8, 2016
8 November 2016
October 27, 2016
27 October 2016
June 16, 2016
16 June 2016
Investigation into the direction provided by the Ministry of Community Safety and Correctional Services to Ontario’s police services for de-escalation of conflict situations.
May 9, 2016
9 May 2016
No matter what you call it – segregation, solitary confinement, isolation, or separation – the practice of confining inmates to a cell, alone, for 22 hours or more a day for prolonged periods has increasingly come under fire.
September 24, 2015
24 September 2015
Whatever label you choose – street checks, community contacts, or carding – the practice of police officers arbitrarily stopping individuals on the street, requesting personal identification and information, and maintaining a record of the encounter for possible future use, has increasingly come under scrutiny. Some police officials maintain that street checks may help solve and prevent crime, keeping communities safe and secure. However, critics condemn the practice as unconstitutional, discriminatory (it disproportionately impacts racialized and marginalized individuals), and destructive of community relations with and confidence in police.
July 28, 2015
28 July 2015
June 11, 2013
11 June 2013
Investigation into the Ministry of Community Safety and Correctional Services’ response to allegations of excessive use of force against inmates.
October 24, 2012
24 October 2012
Investigation into how the Ontario Provincial Police and the Ministry of Community Safety and Correctional Services have addressed operational stress injuries affecting police officers.
December 14, 2011
14 December 2011
Investigation into the Ministry of the Attorney General’s implementation of recommendations concerning reform of the Special Investigations Unit.
December 7, 2010
7 December 2010
Investigation into the Ministry of Community Safety and Correctional Services’ conduct in relation to Ontario Regulation 233/10 under the Public Works Protection Act.
June 8, 2010
8 June 2010
The Office of the Chief Coroner of Ontario sped up its process, improved its practices and addressed a backlog of cases after the Ombudsman launched an investigation in 2008 into complaints that mandatory inquests were not being held within a reasonable time frame. Based on this result, the Ombudsman determined no further investigation was warranted, but continues to monitor the issue.
September 30, 2008
30 September 2008
Investigation into the Special Investigations Unit's operational effectiveness and credibility.
June 26, 2008
26 June 2008
Investigation into Legal Aid Ontario’s role in the funding of the criminal defence of Richard Wills.
February 27, 2007
27 February 2007
Investigation into the treatment of victims by the Criminal Injuries Compensation Board.