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On this page, you'll find Ombudsman Ontario's municipality-related presentations, speeches, and other select video resources. For a full list of videos, visit our YouTube channel.
Find out more about how we work with municipalities to take and resolve complaints.
All videos have closed captions enabled.
On October 20, 2021, General Counsel Laura Pettigrew spoke at the Ontario East Municipal Conference. She walked through many of the cases our Office has investigated related to virtual meetings, and offered tips for municipalities to ensure meetings are open and accessible, no matter the platform.
Complaints can be an opportunity to improve municipal administration. In this video, learn how issues are best resolved locally, and what the Ontario Ombudsman recommends to create robust municipal complaint processes.
In this video, learn tips from the Ontario Ombudsman for ensuring virtual municipal meetings are open and accessible, as well as best practices for successful electronic meetings.
On September 22, 2020, General Counsel Laura Pettigrew spoke to the Ontario East Municipal Conference, and discussed how Office works with municipalities to resolve issues. She also explained key findings related to trends in municipal complaints and notable municipal investigations.
Ontario Ombudsman General Counsel, Laura Pettigrew, spoke at the Ontario East Municipal Conference 2017 about how to create an effective municipal complaint policy on September 14, 2017.
On May 6, 2016, Ontario Ombudsman Paul Dubé spoke to delegates at the 63rd annual Ontario Small Urban Municipalities Conference in Goderich.
How does Ontario Ombudsman deal with complaints about municipalities? The same way it deals with more than 21,000 complaints a year about the provincial government. Watch this short video learn about our role, complaint intake process, and what to expect when the Ombudsman calls.
On March 31, 2016, senior Ombudsman staff provided a webinar about what municipalities can expect with Ombudsman oversight.
On February 23, 2016, Acting Ombudsman Barbara Finlay provided a keynote address about municipal oversight during the annual joint conference of the Rural Ontario Municipal Association and Ontario Good Roads Association.