Current Opportunities

Early Resolution Officer

As part of the Early Resolutions team, you’ll be the first contact for people coming to the Ontario Ombudsman’s office with complaints about the Ontario government. Early Resolution Officers (EROs) triage and analyze complaints to clearly identify issues and determine how to resolve them or when to escalate them. EROs must be able to capably frame issues for escalation and for regular reporting to senior management.

Each ERO manages a caseload of files, as well as assists with trend analysis to identify complaint patterns and potential systemic issues. In addition to receiving complaints by email and letter, EROs use their active listening and interviewing skills to take complaints over the phone and in person, at times dealing with complainants who may require special accommodation, or who may be frustrated and distressed by their experience with different government organizations.

This opportunity will appeal to people who are keen to develop innovative solutions within a structured framework and while respecting existing processes and procedures. Successful candidates are both analytical and empathetic, and enjoy working independently as well as collaboratively. Opportunities to work on complaints in French for bilingual candidates.
 

About you

Successful candidates will have the following:

  • A minimum of two years experience providing intake and complaint handling services in a similar organization

  • Post-secondary education in social sciences or law

  • Demonstrated experience in analyzing and identifying issues without injecting opinion or acting as an advocate

  • Ability to bring innovative thinking to an issue, while working within a prescribed framework

  • Capable of multitasking, balancing the need to resolve issues quickly with an effective and thorough analysis

  • Demonstrated ability to communicate with individuals who are distressed, emotionally distraught or who may require special accommodation

  • Excellent verbal and written skills, and ability to communicate effectively and efficiently with individuals at all levels

  • Self-starter with a proven ability to work independently and with a team

  • Preference will be given to candidates with experience related to provincial government organizations including boards, tribunals and agencies

  • Familiarity with social media and new technology is an asset

This is a unique opportunity to join a dynamic, exciting work environment and be part of a world-renowned office with a team of top public sector professionals. 

We are hiring both permanent and contract positions.

Our recruitment practices reflect the Ontario Ombudsman’s continuing goal of encouraging a diverse and inclusive workplace.  Accommodations will be provided in accordance with the Ontario Human Rights Code.

All applications must be received by 11:59 pm on Tuesday, August 31, 2021.

Please Note: Only applicants selected to participate in the recruitment process will be contacted. Moving expenses will not be paid. This is a unionized position. Starting salary for this position is $69,681/year.

Legal Summer Student (2022)

Under the direction of Counsel, the Legal Summer Student will have the opportunity to support initiatives that resolve systemic and individual issues for the people of Ontario.  This work can include legal research and writing, and assisting our legal team with complex cases, including conducting complaint reviews and investigations.

This opportunity will appeal to individuals who are intrigued by working in the public service.

Successful candidates are those who enjoy collaborating with others while working independently to fulfill their responsibilities.

 

ABOUT YOU

Successful candidates will have the following:  

  • Successful completion of the second year of law school prior to the start date of the position

  • Demonstrated interest in public service, as well as administrative, education, child welfare, and/or municipal law

  • Legal experience in either a paid or volunteer capacity

  • Demonstrated experience researching legal issues using a variety of sources

  • Superb interpersonal and analytical skills

  • A proven ability to work independently and within a team

  • Familiarity with social media and new technology is an asset

  • Proficiency in French is an asset   

 
All applications should include:

  • Cover letter detailing your interest in our Office and your related experience

  • Detailed resume

  • Writing sample

  • Law school transcripts

Duration: May to August 2022

All applications must be received by 5:00 p.m. on Monday, August 16, 2021.

Our recruitment practices reflect the Ontario Ombudsman’s continuing goal of encouraging a diverse and inclusive workplace.  Accommodations will be provided in accordance with the Ontario Human Rights Code.   

We thank all applicants for their interest; only candidates selected for an interview will be contacted.

Please Note: Moving expenses will not be paid.

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