Current Opportunities

Identifying information technology needs and requirements, including areas for innovation and improving capacity planning;

Procurement and maintenance of information technology systems;

Risk management and information and data security;

Contingency management for infrastructure, data management, and connectivity;

Technology inventory and disposal/replacement strategies, including management of asset database;

Installation and maintenance of hardware and software systems and all related functions;

Overseeing the development and maintenance of the Office’s information applications;

Ensures technology documents and certificates such as product registrations, maintenance agreements, service contracts related to technology operations and/or technology services are in place and up to date as required;

Other duties as required.

University or college degree in computer science/information technology and/or an equivalent combination of education, training and experience deemed relevant for the Ontario Ombudsman;

Incumbent should have strong knowledge of Microsoft 365 administration, including SharePoint and collaboration tools, best practices, and security requirements. Working knowledge of Microsoft Entra and Azure cloud deployments a plus. Experience with managing Intune and device deployments a plus;

At least 5 years of demonstrated experience at the managerial level, in providing software and hardware support in an office environment. Incumbent should have experience working with Microsoft operating systems, FileMaker, VPN, Virtualization, SQL, Microsoft Office 365, firewalls/network infrastructure, and voice over IP telephone systems;

Expertise in data management and governance and experience in managing a team of IT professionals;

Experience implementing and working within generally accepted IT security frameworks (i.e., ISO27001);

Experience conducting internal IT audits, as well as providing information and assurances on IT controls to external auditors;

Experience with identity and access management (IAM);

Knowledge of systems analysis, design, development, testing and implementation methods, tools and techniques, technology, data, networking and cybersecurity in order to provide recommendations to IT Director and to provide guidance and supervision to IT staff.

Demonstrated project management skills, including consulting with clients and vendors, planning, estimating, budgeting, scheduling, measuring, monitoring and controlling solutions design;

Strong interpersonal skills to develop and maintain productive and professional work relationships with team members, colleagues and external contacts and stakeholders;

Excellent verbal and written communication skills in order to effectively present proposals and reports, prepare project plans and budgets, communicate technical information to non-technical parties, and  establish effective working relationships;

Demonstrated leadership to manage a team of IT professionals, including fostering effective communications and a team approach, coaching, evaluating and developing staff;

Experience in process improvement and building efficiencies to streamline processes to deliver the best client service;

Ability to work independently, to respond effectively to competing and changing organizational priorities, and to meet deadlines.

People administration and employee and labour relations: Administer daily People operations, ensuring compliance with internal policies and legal regulations. Manage employee and labour relations, including union management, bargaining support, grievance preparation, and new-hire onboarding requirements. Maintain and update employee databases and records, ensuring data accuracy and security.

Talent acquisition and onboarding: Facilitate recruitment efforts by managing job postings, screening resumes, conducting interviews, and overseeing onboarding processes to ensure a smooth integration of new hires.

Learning and development: Co-ordinate and manage training programs that promote career development and skill enhancement. Assess training needs through job analysis, employee reviews, and consultation with department managers.

Performance optimization: Develop and implement performance management systems that are transparent and equitable. Facilitate annual review processes and provide support to managers and employees in setting performance objectives and goals.

Total rewards management: Manage and communicate the organization’s benefits programs, including health, retirement, and wellness plans. Participate in salary and labour market surveys to determine prevailing pay rates and benefits.

Diversity and inclusion initiatives: Develop and implement diversity, inclusion, and belonging strategies that create an inclusive workplace. Participate in diversity training and initiatives to educate and inform staff.

Other tasks as required.

Bachelor's degree in human resources management or a related field.

2-3 years of relevant experience in People and Culture, with a preference for experience in a unionized environment.

Strong knowledge of employment and labour laws, with a solid understanding of People and Culture best practices and current regulations.

Intermediate computer literacy, including proficiency in Microsoft Office (Excel, Word, and PowerPoint), especially skilled in using Excel functions like pivot tables and VLOOKUP.

Understanding of ADP Workforce Now, with a focus on the Time and Labour modules.

Effective resource management: Mobilize and manage resources effectively to meet organizational goals. Keen ability to anticipate challenges and adapt strategies accordingly.

Motivational leadership: Inspire and motivate staff through proactive performance management and by setting high personal standards.

Strategic agility: Understand and respond to changing circumstances with innovative solutions. Promote and implement creative problem-solving and adaptability in the workplace.

Collaborative communication: Foster a collaborative environment by actively seeking diverse perspectives and working to build consensus among team members and stakeholders.

Ethical integrity: Uphold and model high ethical standards and professionalism, ensuring a respectful and trustworthy work environment.  

Problem solving: Exceptional problem-solving skills with meticulous attention to detail.

Project management: Strong project management skills to plan, organize, and co-ordinate various activities.