Current Opportunities

Articling Student (2025-2026)

Division & Section: Legal Services
Work Location: 483 Bay St., Toronto (Hybrid work with 2 days in office and 3 days working from home - subject to change)
Job Type & Hours: Full-Time Temporary
Salary: $1,478.97 per week
Open positions: 1
Posting Period: May 28, 2024 to June 28, 2024

The Ombudsman is an independent and impartial Officer of the Ontario Legislature with authority to review and investigate complaints about the administrative conduct of provincial government organizations, municipalities, universities and school boards, as well as the services provided by children’s aid societies and residential licensees, and the provision of French language services under the French Language Services Act. The Ombudsman recommends solutions to individual and systemic administrative problems, and promotes fairness, accountability and transparency in the public sector as well as respect for French language service rights and the rights of children and youth.

Under the direction of the Articling Principal, the Articling Student will provide legal support across the Office and manage a caseload of files involving legal issues. During your employment at our Office, you will be involved in all facets of our work and will provide a range of legal services, including legal advice and research, supporting the investigation of complaints, legal representation, policy development, and outreach under the supervision of the Articling Principal.
 

ABOUT YOU

Successful candidates will have the following:

  • Completion of the prerequisites required to participate in the Law Society of Ontario Articling Program

  • Demonstrated interest in administrative, public, municipal, education, child and youth, and/or language rights law

  • Superior written and oral communication skills in English are required

  • Competency in written and oral French at the advanced level is an asset

  • Balanced legal background including education and hands-on experience, paid or volunteer, which includes working with clients and researching legislation and issues

  • Superior interpersonal, analytical, organizational and writing skills

  • Self-starter with a proven ability to work independently and within a team

All applications should include:

  • Cover letter detailing your interest in our Office and your related experience

  • Detailed resume

  • Writing sample

  • Law school transcripts


This is a unique opportunity to develop your hands-on legal skills by working with a team of legal professionals dedicated to administrative fairness.

The successful candidate will be paid at the rate of $1,478.97 per week.

Our recruitment practices reflect the Ontario Ombudsman’s continuing goal of encouraging a diverse and inclusive workplace. Accommodations will be provided in accordance with the Ontario Human Rights Code.

All applications must be received by Friday, June 28, 2024 at 5:00 p.m.

Please note: Moving expenses will not be paid.

Early Resolution Officer - General Unit (12 month Contract)

Division & Section: General Unit
Work Location: 483 Bay St., Toronto (Hybrid work with 2 days in office and 3 days working from home - subject to change)
Job Type & Hours: Full-time - Contract with 36.25 hours per week
Salary: $82,839 - $103,550
Union Affiliation: COPE
Open positions: 2
Posting Period: May 22 to July 12, 2024

About the role

This opportunity will appeal to individuals who are keen to be part of a world-renowned office with a proven record of improving the fairness, accountability and transparency of government and public services. Successful candidates demonstrate excellent judgment, initiative, and discretion and thrive in a collaborative team environment.

As an Early Resolution Officer (ERO), you will be the first point of contact to receive and address complaints.  Early Resolution Officers triage and analyze complex cases to clearly identify issues, determine how to resolve complaints, frame issues for escalation, and provide regular reports to senior management.

Each ERO manages a caseload of files, conducts research, makes inquiries, and assists with trend analysis to identify complaint patterns and potential systemic issues. In addition to receiving complaints by email and letter, EROs take complaints over the phone and in person, at times dealing with complainants who may require special accommodation, or who may be frustrated and distressed by their experience with different government organizations.
 

Responsibilities

  • Receive and assess complaints for early resolution of cases; take appropriate steps to facilitate resolution and/or obtain relevant information/documentation for review

  • Assess complaints to determine whether issues can be dealt with within the Ombudsman’s mandate; clearly and effectively communicate the rationale verbally and in writing

  • Triage complaints, prioritize and identify next steps for resolution or investigation

  • Draft interview plans and case assessments involving both individual and systemic issues with a focus on detailed fact-finding, fairness, timelines, and attention to detail

  • Write and/or assist in the preparation of high-profile special investigation reports including findings, analysis and recommendations

  • Other duties relative to the role could be required.

 

Knowledge and experience

  • University or post-secondary degree in a field such as law, psychology, political science, public administration, social work, criminal justice

  • Minimum two years of experience providing intake and complaint-handling services in provincial government organizations, including boards, tribunals and agencies, or in the municipal, university or school board sectors

  • Experience providing service to members of the public, including underserved and marginalized populations

  • Proven ability to interview members of the public and public sector officials at all organizational levels

  • Working knowledge of provincial government organizations, municipalities, universities, or school boards, as well as knowledge of the Ombudsman Act, Ombudsman Ontario jurisdiction, the government and its structures

  • Demonstrated experience preparing reports dealing with individual and systemic issues

  • Experience generating evidence-based and practical solutions to address complaints and persuading parties to adopt a course of action

  • Proficiency in oral and written communication in English is required; proficiency in oral and written communication in French is an asset

 

Required skills and competencies

  • Strong analytical skills and the ability to impartially and objectively assess relevant evidence

  • Ability to research, review and apply relevant legislation, regulations and policy

  • Strong interpersonal skills, including the ability to deal with emotionally charged situations and vulnerable complainants

  • Excellent organizational, caseload and time management skills to resolve issues quickly with an effective and thorough analysis

  • Ability to work to work independently with minimal supervision

  • Ability to work effectively in a team-based environment, and be open to consultation and collaboration in determining appropriate strategies for complaints and inquiries

  • Proactive and innovative, with an ability to find creative solutions to improve quality of service

  • Capable of handling confidential, sensitive and personal information using good judgement and discretion

Additional requirements

  • Please include a cover letter with your résumé, describing your experience/achievements working in complaint handling and why you are interested in a role with Ombudsman Ontario.

  • Must be eligible to work in Canada and work from the office as per work requirements.


Our recruitment practices reflect the Ontario Ombudsman’s continuing goal of encouraging a diverse and inclusive workplace.

Accommodations in accordance with the Ontario Human Rights Code will be provided.

Only applicants selected to participate in the recruitment process will be contacted.

Legal Summer Student – Legal Services (2025-2026)

Division & Section: Legal Services
Work Location: 483 Bay St., Toronto (Hybrid work with 2 days in office and 3 days working from home - subject to change)
Job Type & Hours: Full-Time Temporary
Salary: $29.75/hour
Open positions: 1
Posting Period: May 28 to July 22, 2024

The Ombudsman is an independent and impartial Officer of the Ontario Legislature with authority to review and investigate complaints about the administrative conduct of provincial government organizations, municipalities, universities and school boards, as well as the services provided by children’s aid societies and residential licensees, and the provision of French language services under the French Language Services Act.  The Ombudsman recommends solutions to individual and systemic administrative problems, and promotes fairness, accountability and transparency in the public sector as well as respect for French language service rights and the rights of children and youth.

Under the direction of Senior Counsel, the Legal Summer Student will have the opportunity to support initiatives that resolve systemic and individual issues for Ontarians. This work can include legal research and writing, and assisting our legal team with complex cases, including conducting complaint reviews and investigations.

This opportunity will appeal to individuals who are intrigued by working in the public service.

The successful candidate will enjoy collaborating with others while working independently to fulfill their responsibilities.
 

About you

Successful candidates will have the following:

  • Successful completion of the second year of law school prior to the start date of the position

  • Demonstrated interest in administrative, public, municipal, education, child and youth, and/or language rights law

  • Legal experience in either a paid or volunteer capacity

  • Demonstrated experience researching legal issues using a variety of sources

  • Superior interpersonal and analytical skills

  • Self-starter with a proven ability to work independently and within a team

  • Competency in written and oral French at the advanced level is an asset

All applications should include:

  • Cover letter detailing your interest in our office and your related experience

  • Detailed resume

  • Writing sample

  • Law school transcripts

 

Duration: May to August 2025

All applications must be received by 5:00 p.m. on Monday, July 22, 2024.

Our recruitment practices reflect the Ontario Ombudsman’s continuing goal of encouraging a diverse and inclusive workplace. Accommodations will be provided in accordance with the Ontario Human Rights Code.

We thank all applicants for their interest; only candidates selected for an interview will be contacted.

Please note:
Moving expenses will not be paid.