Current Opportunities

Early Resolution Officer

As part of the Early Resolutions team, you’ll be the first contact for people coming to the Ontario Ombudsman’s office with complaints about the Ontario government. Early Resolution Officers (EROs) triage and analyze complaints to clearly identify issues and determine how to resolve them or when to escalate them. EROs must be able to capably frame issues for escalation and for regular reporting to senior management.

Each ERO manages a caseload of files, as well as assists with trend analysis to identify complaint patterns and potential systemic issues. In addition to receiving complaints by email and letter, EROs use their active listening and interviewing skills to take complaints over the phone and in person, at times dealing with complainants who may require special accommodation, or who may be frustrated and distressed by their experience with different government organizations.

This opportunity will appeal to people who are keen to develop innovative solutions within a structured framework and while respecting existing processes and procedures. Successful candidates are both analytical and empathetic, and enjoy working independently as well as collaboratively. Opportunities to work on complaints in French for bilingual candidates.
 

About you

Successful candidates will have the following:

  • A minimum of two years experience providing intake and complaint handling services in a similar organization

  • Post-secondary education in social sciences or law

  • Demonstrated experience in analyzing and identifying issues without injecting opinion or acting as an advocate

  • Ability to bring innovative thinking to an issue, while working within a prescribed framework

  • Capable of multitasking, balancing the need to resolve issues quickly with an effective and thorough analysis

  • Demonstrated ability to communicate with individuals who are distressed, emotionally distraught or who may require special accommodation

  • Excellent verbal and written skills, and ability to communicate effectively and efficiently with individuals at all levels

  • Self-starter with a proven ability to work independently and with a team

  • Preference will be given to candidates with experience related to provincial government organizations including boards, tribunals and agencies

  • Familiarity with social media and new technology is an asset

This is a unique opportunity to join a dynamic, exciting work environment and be part of a world-renowned office with a team of top public sector professionals. 

We are hiring both permanent and contract positions.

Our recruitment practices reflect the Ontario Ombudsman’s continuing goal of encouraging a diverse and inclusive workplace.  Accommodations will be provided in accordance with the Ontario Human Rights Code.

All applications must be received by 11:59 pm on Monday, January 31, 2022.

Please Note: Only applicants selected to participate in the recruitment process will be contacted. Moving expenses will not be paid. This is a unionized position. Starting salary for this position is $69,681/year.

Early Resolution Officer - Children and Youth Unit

As part of the Early Resolutions team Children and Youth Unit, you’ll be the first contact for people coming to the Ontario Ombudsman’s office with complaints about children and youth and services provided by children’s aid societies (CAS) services, residential licensees, and secure treatment programs.

Early Resolution Officers (EROs), Children and Youth, triage and analyze complaints to clearly identify issues and determine how to resolve them or when to escalate them. EROs must be able to capably frame issues for escalation and for regular reporting to senior management. Each ERO manages a caseload of files, as well as assists with trend analysis to identify complaint patterns and potential systemic issues. In addition to receiving complaints by email and letter, EROs use their active listening and interviewing skills to take complaints over the phone and in person, at times dealing with complainants who may require special accommodation, or who may be frustrated and distressed by their experience.

This opportunity will appeal to people who are keen to develop innovative solutions within a structured framework and while respecting existing processes and procedures. Successful candidates are both analytical and empathetic, and enjoy working independently as well as collaboratively. Opportunities to work on complaints in French for bilingual candidates.

 

ABOUT YOU

Successful candidates will have the following:

  • A minimum of two years’ experience providing intake and complaint handling services in a similar organization

  • Post-secondary education in social sciences or law

  • An understanding of issues that children and youth experience related to children’s aid societies, residential licensees, and secure treatment

  • Demonstrated experience in analyzing and identifying issues without injecting opinion or acting as an advocate

  • Ability to bring innovative thinking to an issue, while working within a prescribed framework

  • Capable of multitasking, balancing the need to resolve issues quickly with an effective and thorough analysis

  • Demonstrated ability to communicate with children or youth and those specifically who are distressed, emotionally distraught or who may require special accommodation

  • Excellent verbal and written skills, and ability to communicate effectively and efficiently with individuals at all levels

  • Self-starter with a proven ability to work independently and with a team

  • Preference will be given to candidates with experience working with provincial government or broader public sector organizations responsible for the delivery of services to children and youth including relevant boards, tribunals, and agencies

  • Familiarity with social media and new technology an asset

This is a unique opportunity to join a dynamic, exciting work environment and be part of a world-renowned office with a team of top public sector professionals.

Our recruitment practices reflect the Ontario Ombudsman’s continuing goal of encouraging a diverse and inclusive workplace. Accommodations will be provided in accordance with the Ontario Human Rights Code.

All applications must be received by 11:59 pm on Monday, January 31, 2022.

Please Note: Only applicants selected to participate in the recruitment process will be contacted. Moving expenses will not be paid. This is a unionized position. Starting salary for this position is $72,500/year. Any individual hired will need to submit a vulnerable sector check.

Early Resolution Officer - French Language Services Unit

As part of the Early Resolutions team, you will be the first contact for people coming to the Ontario Ombudsman’s office, French Language Services Unit with complaints about the delivery of governmental services in French as described in Ontario’s French Language Services Act.

Early Resolution Officers (EROs), French Language Services, analyze complaints to clearly identify issues and determine how to resolve them or when to escalate them. EROs must be able to capably frame issues for escalation and for regular reporting to senior management. Each ERO manages a caseload of files, as well as assists with trend analysis to identify complaint patterns and potential systemic issues. Complaints are received through email, phone and letter.  EROs use their active listening and interviewing skills to take complaints over the phone and in person. At times, complainants may require special accommodation, or who may be frustrated and distressed by their experience with the government.

This opportunity will appeal to people who are keen to develop innovative solutions supporting individual rights identified in the French Language Services Act while respecting existing processes and procedures. Successful candidates are both analytical and empathetic, and enjoy working independently as well as collaboratively.
 

ABOUT YOU

Successful candidates will have the following:

  • A minimum of two years’ experience providing intake and complaint handling services in a similar organization

  • Post-secondary education in social sciences or related field

  • Proficiency in oral and written communication in both English and French languages at the superior level.

  • Demonstrated experience in analyzing and identifying issues without injecting opinion or acting as an advocate

  • Ability to bring innovative thinking to an issue, while working within a prescribed framework

  • Capable of multitasking, balancing the need to resolve issues quickly with an effective and thorough analysis which includes researching the relevant legislation, regulations and policy

  • Demonstrated ability to communicate with individuals who are distressed, emotionally distraught or who may require special accommodation

  • Excellent verbal and written skills at a superior level to communicate effectively and efficiently with individuals at all levels. Successful candidates’ proficiency will be evaluated.

  • Self-starter with a proven ability to work independently and with a team

  • Knowledge or experience working with provincial government organizations or broader public sector organizations

  • Excellent knowledge of Francophone communities in Ontario, other Francophone key stakeholders as well as linguistic and cultural issues, to develop and manage relationships, partnerships and liaison initiatives with Francophone communities and support the Ombudsman and Commissioner’s interest in the enhancement and development of the Francophone population of Ontario.

Some travel may be required.

We are hiring both permanent and contract positions.

Our recruitment practices reflect the Ontario Ombudsman’s continuing goal of encouraging a diverse and inclusive workplace.  Accommodations will be provided in accordance with the Ontario Human Rights Code.

All applications must be received by 11:59 pm on Monday January 31, 2022.

Please Note: Only applicants selected to participate in the recruitment process will be contacted. Moving expenses will not be paid. This is a unionized position.

Investigator - Children & Youth Unit

Investigators in the Children and Youth Unit at the Ontario Ombudsman are responsible for both leading and working as a team on various investigative files relating to services provided by children’s aid societies (CAS) services and residential licensees. As an investigator, you will be accountable for investigations from inception to completion, which includes identifying issues, interviewing witnesses, and gathering and analyzing information, as well as writing clear and comprehensive reports. Your work will play a crucial role in the development of the Ombudsman’s recommendations to promote respect for the rights of children and youth and improve services in the child protection system.

This opportunity will appeal to investigators who are keen to be part of a world-class investigations team that deals with administrative fairness and maladministration issues affecting the rights of children and youth. Opportunities to work on complaints in French for bilingual candidates.
 

ABOUT YOU

Successful candidates will have the following:

  • University degree in a field such as law, psychology, social work, public administration or an equivalent combination of education, training and experience

  • Preference given to those with 2 or more years experience in conducting investigations involving vulnerable people or in an administrative oversight or similar field

  • Demonstrated experience in developing and executing investigation plans

  • Well-developed research and analytical skills

  • Experience preparing well-written, detailed reports

  • Working knowledge of the Child Youth, and Family Services Act, Ombudsman Act, Ombudsman Ontario jurisdiction, government and its structures

  • Working knowledge of the child protection system in Ontario, as well as provincial government organizations, boards and agencies relevant to children and youth in Ontario

  • Proven ability to interview children and youth, as well as individuals at all organizational levels, as well as strong interpersonal skills, including the ability to manage and defuse emotionally-charged situations

  • Ability to exercises good judgement and common sense, and is accountable for decisions

  • Capacity to work effectively in a team-based environment, and be open to consultation and collaboration in determining appropriate solutions for complaints and inquiries

  • Demonstrated commitment to quality in service delivery and application of administrative fairness

This is a unique opportunity to join a dynamic, exciting work environment and be part of a world-renowned office with a team of top public sector professionals.

Our recruitment practices reflect the Ontario Ombudsman’s continuing goal of encouraging a diverse and inclusive workplace. Accommodations will be provided in accordance with the Ontario Human Rights Code.

All applications must be received by 11:59 pm on Monday, January 31, 2022.

Please Note: Only applicants selected for an interview will be contacted. Moving expenses will not be paid. This position is unionized. The starting salary for this position is $81,363 per year.

Legal Counsel (French Language Services)

Legal Counsel actively work across all units of the Ombudsman Office. They positively impact Ontarians by negotiating changes to practices, policies and legislation within the public sector. Counsel investigate serious and complex cases, prepare investigative reports, and provide legal advice and support to the Ombudsman and his staff. Working within a collaborative team, Counsel carry their own caseload. They may also work on internal policy development and contract preparation, as well as conduct staff training.  Acting as representatives of the Office, Counsel participate in outreach activities such as conferences, symposia and other events that connect stakeholders to the important work we do.

This position is within the legal services team. Responsibilities include, but are not limited to, providing services to the Commissioner, French Language Services and the French Language Services Unit, which reviews complaints about the offering of services in French pursuant to the French Language Services Act by government agencies, institutions, ministries, boards, and corporations as well as designated agencies. The position may also be assigned work on legal issues arising in other areas of the Ombudsman’s jurisdiction, including issues involving municipalities, school boards and universities.

 

ABOUT YOU

Successful candidate will have the following:

  • A minimum of two years’ experience as legal counsel, and be licensed by the Law Society of Ontario

  • Significant experience researching, analyzing and applying administrative, education or municipal law, or in other relevant areas of practice

  • Demonstrated ability to research complex issues, use sound judgment, and provide legal advice and support

  • Proven ability to work independently and as part of a collaborative team

  • Strong interpersonal skills with the capacity to coach others through complex issues

  • Proficient in communicating in writing and orally in the French language with an ability to work at the superior level

  • Ability to communicate and receive instructions in English

  • Knowledge of the Ombudsman Act and the French Language Services Act would be considered an asset

  • Knowledge of the Francophone community in Ontario and a demonstrated interest in promoting the language rights of Francophones would be considered an asset

  • Experience conducting administrative investigations would be considered an asset

Interested candidates are invited to apply by sending their application to:

The Counsel Network
Attn.: Meaghan Loughry, Recruitment Associate
mloughry@thecounselnetwork.com  

Our recruitment practices reflect the Ontario Ombudsman’s continuing goal of encouraging a diverse and inclusive workplace. Accommodations will be provided in accordance with the Ontario Human Rights Code.   

Please Note: Only applicants selected to participate in the recruitment process will be contacted. Moving expenses will not be paid.