Transportation

Overview

Almost everything related to how Ontarians get from place to place falls into this category, the bulk of which is the responsibility of the Ministry of Transportation.

The most common complaint topics, by far, are those involving driver licensing and vehicle registration, although we can also deal with provincial and municipal issues related to public transit.

 

We can

• Help with unresolved complaints or investigate systemic issues regarding such organizations as:

  • Ministry of Transportation

  • ServiceOntario

  • DriveTest

  • GO Transit

  • Metrolinx

See our full list of bodies we oversee.

 

We cannot

• Overturn decisions of elected officials or direct them on public policy

See our list of Common Referrals.

 

Trends in cases (2023-2024 Annual Report)

• Overview and Trends in cases

  • Driver licensing issues

  • Heavy Commercial Vehicle Deferred Payment Plan

Investigations and case summaries

• Investigations

• Case summaries