Inconsistencies permitted

A man told us he visited the French version of the Ontario Parks website and found that the information regarding seasonal day-use permits said, only in English: “Annual Vehicle Permit, Summer Vehicle Permit and Winter Vehicle Permit.”

He also observed several other inconsistencies on the French site. For example, the link for relevant legislation pointed only to an English version, even though an equivalent French version of the same legislation does exist, which could have been linked instead.

Result
After we spoke with Ontario Parks, it conducted a full audit of its website and corrected all the errors the man had raised. It also committed to reviewing its website regularly to optimize the quality of its French-language content.