Have a Complaint?

Start the process here

Can the ombudsman help you?

Have you already tried to resolve your problem with the organization’s complaint procedures? If you aren’t sure what options are available, you can speak to the organization directly or the Ombudsman’s staff can assist you.

Can the ombudsman investigate your complaint?

Find out if the Ombudsman can investigate the government organization by checking our Who We Oversee database. The Ombudsman can take complaints about more than 1,000 Ontario government and public sector bodies, as well as about matters affecting children and youth in care, and Ontario French language services. We cannot take complaints about private businesses, the courts, or the federal government. Learn more here about what we cannot investigate.

Before you complain

You might find it helpful to:

  • Get the names and titles of the people you have dealt with at the government or public sector body

  • Keep track of the dates of your contact with them

  • Keep all written communication relating to your complaint

How to complain:

Complaints can be filed via our confidential online complaint forms, or by phone, email, by mail or in person – see how to contact our three units below.

Please note that we do not accept complaints through Twitter, Facebook, or any other third-party platforms.

Contact Ombudsman Ontario

Due to COVID-19 safety measures, our Office cannot accept visitors.

Ombudsman Ontario - General Complaints:

Office of the Ombudsman of Ontario
483 Bay Street
10th floor, South Tower
Toronto, ON M5G 2C9

  • Toll-free (Ontario only): 1-800-263-1830

  • Outside Ontario: 416-586-3300

  • TTY (teletypewriter): 1-866-411-4211

  • Fax: 416-586-3485

  • Toll-free Fax: 416-586-3485

  • Email: info@ombudsman.on.ca

  • Online complaint form

Calls with our Office may be recorded for quality assurance and training purposes and/or to ensure an accurate and exact record.


483 Bay Street
10th floor, South Tower
Toronto, ON M5G 2C9



483 Bay Street
10th floor, South Tower
Toronto, ON M5G 2C9

More questions?

Review our Frequently Asked Questions.