Lack of urgency

A landlord who claimed her tenant was threatening to kill her and her children asked for an urgent hearing with the Landlord and Tenant Board (LTB). Seven months later, still waiting, she sent in a form asking for an expedited hearing, saying the tenant was damaging her property – but her matter was repeatedly adjourned.

RESULT: Our staff contacted LTB officials, who discovered that after the last adjournment, the adjudicator had forgotten to mark the file as a priority. The error was corrected and a hearing was scheduled for the next available date.

Read about how we helped other people in our Selected cases.