Annual reports

The annual reports of the Ombudsman and French Language Services Commissioner provide concrete examples about how we’ve prompted improvements to government and public services. They also share updates on how organizations have implemented our recommendations from past investigations.

Take a look at the annual reports from the Ombudsman and the Commissioner below. 
 

December 5, 2024

2023-2024 Annual Report of the French Language Services Commissioner of Ontario

Commissioner's Message - Five years of contributions to Ontario’s vibrant Francophone community: I am pleased to present the 2023-2024 Annual Report of the French Language Services Commissioner of...
French language services
June 26, 2024

2023-2024 Annual Report

Ombudsman's Message - Focusing on rights – and the future: It is an honour to present my ninth Annual Report as Ombudsman as this Office prepares to mark its 49th anniversary. The time is ripe for...
December 7, 2023

2022-2023 Annual Report of the French Language Services Commissioner of Ontario

Commissioner's Message - Tangible results: I am pleased to present the 2022-2023 Annual Report of the French Language Services Commissioner of Ontario. The Commissioner plays an important role in...
French language services
October 5, 2023

2022-2023 Annual Report

Ombudsman's Message - Value for all: In preparing this Annual Report, my eighth as Ombudsman, I am struck by the sheer scope of change that Ontario’s public sector, including my Office, has...
December 7, 2022

2021-2022 Annual Report of the French Language Services Commissioner of Ontario

Commissioner's Message - The future begins now This is already my third Annual Report as French Language Services Commissioner, within the Office of the Ombudsman of Ontario. When I reflect on the...
French language services
August 10, 2022

2021-2022 Annual Report

Ombudsman's Message - A gradual return: It is with cautious optimism that my colleagues and I turn the page on 2021-2022 and plan for a gradual return to the activities and methods of operation that...
December 7, 2021

2020-2021 Annual Report of the French Language Services Commissioner of Ontario

Commissioner's Message - Taking Care of Ontario's Linguistic Health This is the second Annual Report of the French Language Services Commissioner presented by the Office of the Ombudsman of Ontario...
French language services
June 29, 2021

2020-2021 Annual Report

Ombudsman’s Message - Essential Lessons from a Pandemic Year At this time last year, reporting on the impact of the first few months of the COVID-19 pandemic on Ontario public services, I observed...
December 10, 2020

2019-2020 Annual Report of the French Language Services Commissioner of Ontario

Commissioner's Message - Two watchdogs, one access point On January 13, 2020, I officially took up my duties as French Language Services Commissioner, following a rigorous selection process conducted...
French language services
June 30, 2020

2019-2020 Annual Report

Ombudsman's Message - A year like no other As mandated by the Ombudsman Act, this report reviews the main trends and highlights of the 26,423 cases my Office handled between April 1, 2019 and March 31...
June 25, 2019

2018-2019 Annual Report

Ombudsman’s Message - A defining moment In many ways, this past year has been a defining one for the Office of the Ombudsman of Ontario. Without question, fiscal 2018-2019 was one of the busiest years...
June 27, 2018

2017-2018 Annual Report

Ombudsman’s Message - The value of independent oversight In many organizations, an Annual Report is a showcase of numbers, an illustrated balance sheet that carefully quantifies success, growth and...
June 27, 2017

2016-2017 Annual Report

Ombudsman’s Message - New Era of Oversight As I report on this, my first full year as Ontario Ombudsman, I am encouraged by several recent developments that signal a trend toward stronger oversight of...
November 2, 2016

2015-2016 Annual Report

Ombudsman's Message - Expanding our Horizons: It is an honour and a privilege for me to serve as Ontario’s seventh Ombudsman. I am particularly grateful for the opportunity to lead such a remarkable...
July 28, 2015

2014-2015 Annual Report

Ombudsman's Message - A decade of progress This annual report is a milestone for the Ombudsman’s Office. We are approaching our 40th anniversary, and I have had the honour of serving Ontarians as...
June 23, 2014

2013-2014 Annual Report

Ombudsman’s Message - Reaching new heights This year has been an exceptional one for my Office, for both the sheer volume of public complaints and systemic investigations that we managed, and the...
July 16, 2013

2012-2013 Annual Report

Ombudsman's Message - The Multipurpose Ombudsman The stories in this report, arising from the 19,726 cases we received in 2012-2013, demonstrate how my Office uses a variety of tools to resolve...