Egregious billing, customer service problems; Utility “lost sight of its public interest purpose”. Ombudsman André Marin today called on Hydro One to overhaul its corporate culture to focus on customers and transparency, and urged the government to preserve independent ove...
/resources/news/press-releases/2015/ombudsman-urges-corporate-culture-overhaul,-ongoing-oversight-of-hydro-one
ANALYSIS: Ombudsman Paul Dubé says the province's segregation practices need serious revision — and that the government has long been aware of systemic problems
/resources/news/in-the-news/2017/ontario-prisons-use-solitary-confinement-too-often,-and-for-the-wrong-reasons-(tvo)
'As a family we felt that ... positive things have happened related to Andrew's death,' Loku's uncle says.
/resources/news/in-the-news/2017/province-commits-to-releasing-all-past-and-present-siu-reports-as-recommended-in-police-review-(cbc
Ontario’s newest watchdog wants to soften his office’s bark.
/resources/news/in-the-news/2016/‘this-is-a-job-i’ve-dreamt-of’-ontario’s-ombudsman-talks-twitter,-transparency-and-his-new-role-(na
In his report " Let's Flip For It ", the Ombudsman found that a closed session in the Township of Billings - in which council tossed a coin to choose a new councillor - was an illegal closed meeting under the Municipal Act .
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The Ombudsman found that council for the City of Welland held illegal closed sessions on March 18, April 15, and May 6. At these meetings, council discussed matters in closed session that were not permissible under the exceptions to the open meeting requirements.
/resources/reports,-cases-and-submissions/municipal-meetings/2014/city-of-welland-property-and-propriety”
The Ombudsman found that in camera discussion held by council for the Municipality of Whitestone on February 4, 2014 fit within the personal matters and labour relations exceptions to the open meeting requirements.
/resources/reports,-cases-and-submissions/municipal-meetings/2014/municipality-of-whitestone
The Ombudsman received a complaint that council for the City of Niagara Falls violated the Municipal Act when it voted in closed session to commit $10 million towards a proposed partnership with a post-secondary institution. The Ombudsman found that the discussion did not f...
/resources/reports,-cases-and-submissions/municipal-meetings/2016/city-of-niagara-falls
It was, as they say, a teachable moment. In September 2016, at a time when parents have more than enough on their minds, Toronto’s school bus network was in chaos: some buses showed up late in the mornings, others not at all. And at the end of the day, drivers in some cases dr...
/resources/news/in-the-news/2017/toronto’s-school-bus-woes-demonstrate-the-risks-of-reinventing-the-wheel-(tvo)
There are many communities that have for years decried a crisis of confidence in Ontario police. The province’s much-anticipated new omnibus policing legislation, packaged as the Safer Ontario Act, 2017, appears to have been met with general optimism — perhaps as much a measu...
/resources/speeches-and-articles/articles/2017/speaker-s-corner-making-police-accountable-long-overdue-(law-times)