Investigation into how the Ministry of Health oversees patient complaints and incident reports about ambulance services
/resources/reports,-cases-and-submissions/reports-on-investigations/2021/oversight-911
The Ombudsman received complaints alleging that council for the Town of Amherstburg violated the open meeting rules found in the Municipal Act, 2001 when it held in camera meetings on August 8, September 13, November 8, and November 16, 2021. The Ombudsman found that t...
/resources/reports,-cases-and-submissions/municipal-meetings/2022/town-of-amherstburg
The Ombudsman received complaints that the Niagara Central Dorothy Rungeling Airport Commission lacked a procedure by-law and held meetings that did not comply with the open meeting rules.
/resources/reports,-cases-and-submissions/municipal-meetings/2023/niagara-central-dorothy-rungeling-airport-commission
The Ombudsman investigated a special closed meeting held by the Grey Bruce Health Unit’s Board of Health on May 12, 2021 and a closed meeting held by the Board’s Executive Committee on May 10, 2021. The Ombudsman found that the Board of Health fits within the definition of a ...
/resources/reports,-cases-and-submissions/municipal-meetings/2023/grey-bruce-health-unit
The Ombudsman investigated a complaint about a closed meeting held on February 6, 2019 by the General Issues Committee of the City of Hamilton. The discussion in closed session related to a consultant’s report from November 20, 2013 that found that there were low levels of fr...
/resources/reports,-cases-and-submissions/municipal-meetings/2023/city-of-hamilton-2
The Ombudsman investigated closed meetings held by council for the Township of Jocelyn on January 10 and 13, February 7, April 4, and October 10, 2023 and found that the discussions at each of these meetings fit within various closed meeting exceptions in the Municipal Act, ...
/resources/reports,-cases-and-submissions/municipal-meetings/2024/township-of-jocelyn
Ombudsman’s Message - Essential Lessons from a Pandemic Year At this time last year, reporting on the impact of the first few months of the COVID-19 pandemic on Ontario public services, I observed that in mid-March 2020, “everything changed.”
/resources/reports,-cases-and-submissions/annual-reports/2020-2021-annual-report
Investigation into how the Ministry of Transportation administers the process for obtaining and assessing information about drivers who may have uncontrolled hypoglycemia.
/resources/reports,-cases-and-submissions/reports-on-investigations/2014/better-safe-than-sorry
Investigation into whether the Ministry of the Attorney General, Tribunals Ontario and the Landlord and Tenant Board are taking adequate steps to address delays and case backlogs at the Landlord and Tenant Board
/resources/reports,-cases-and-submissions/reports-on-investigations/2023/administrative-justice-delayed,-fairness-denied
Investigation into the transparency of Hydro One’s billing practices and the timeliness and effectiveness of its process for responding to customer concerns.
/resources/reports,-cases-and-submissions/reports-on-investigations/2015/in-the-dark