As the new school year begins, the Office of the Ontario Ombudsman is marking one year of oversight of school boards, after receiving 701 complaints and inquiries in the first year of its new mandate.
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New Ontario Ombudsman Paul Dubé took his oath of office today, beginning a five-year term as the province’s independent, impartial watchdog. Mr. Dubé is the province’s seventh Ombudsman since the office was established in 1975.
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On February 5, 2016, the Ontario Bar Association presented a breakfast program titled “What you need to know about the Ontario Ombudsman’s expanded oversight of municipalities, universities and school boards”. Laura Pettigrew, General Counsel at the Ontario Ombudsman, and Bar...
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Investigation into the transparency of Hydro One’s billing practices and the timeliness and effectiveness of its process for responding to customer concerns.
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A man complained to us that he received a water bill and a late payment penalty even though he had a $600 credit with the utility. Our staff contacted the municipality and discovered that the man’s original account had been closed and a new account had been set up without the ...
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A man sought our help with his local hydro company, which was sending him late notices and charging him interest on his quarterly water heater rental bill.
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A woman complained to us that she had no idea why her water bill had tripled in a few months with no change to her consumption, and the municipal billing department would not help.
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A low-income senior complained that her utility provider had been incorrectly applying her Ontario Electricity Support Program credit to her water bill for more than five years.
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Ontario Ombudsman André Marin today reminded customers of Hydro One that his office is no longer able to take complaints about the utility, now that royal assent has been given to Bill 91, the Building Ontario Up Act (Budget Measures) 2015.
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Ombudsman’s Message - Reaching new heights This year has been an exceptional one for my Office, for both the sheer volume of public complaints and systemic investigations that we managed, and the historic progress that was achieved towards modernizing our mandate.
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