After an ODSP recipient left her case worker a message asking about reporting employment income, she was surprised to discover her benefit entitlement was suspended.
/resources/reports,-cases-and-submissions/selected-cases/2017/message-mistake
The owner of a home for adults with mental health issues contacted the Ombudsman, frustrated that he couldn’t get ODSP or Developmental Services Ontario (DSO) to provide funding to take one of his residents to her cancer treatments.
/resources/reports,-cases-and-submissions/selected-cases/2015/going-the-distance
A former client of the Office of the Public Guardian and Trustee (OPGT) contacted our Office after she was told she would have to pay an outstanding restitution order to receive a pardon for a past criminal offence.
/resources/reports,-cases-and-submissions/selected-cases/2022/pardon-the-delay
Overview Millions of Ontarians rely on social services provided by provincial agencies, as well as the Ontario Works program administered by municipalities. Given the large volume of people they serve, it is perhaps not surprising that two of the top sources of complaints to...
/what-we-do/topics/social-services
A cancer patient who is an Ontario Disability Support Program recipient told us she was about to have surgery and urgently needed funds to pay for transportation, but could not reach her caseworker.
/resources/reports,-cases-and-submissions/selected-cases/2020/paid-upfront
A recipient of Ontario Disability Support Program benefits contacted us when he discovered his monthly natural gas and water tank rental fees had not been paid since 2016 and he owed $2,000 in outstanding fees.
/resources/reports,-cases-and-submissions/selected-cases/2020/help-with-the-bill
Inmates in Ontario jails were only allowed to leave their cells for 30 minutes a day during lockdowns, according to Ontario’s annual Ombudsman report.
/resources/news/in-the-news/2022/correctional-facilities-remains-top-source-of-complaints-to-ontario-ombudsman-(qp-briefing)
Ombudsman's Message - The Multipurpose Ombudsman The stories in this report, arising from the 19,726 cases we received in 2012-2013, demonstrate how my Office uses a variety of tools to resolve individual and systemic concerns. Picture a “Swiss Army”-style knife with all ...
/resources/reports,-cases-and-submissions/annual-reports/2012-2013-annual-report
Ombudsman’s Message - New Era of Oversight As I report on this, my first full year as Ontario Ombudsman, I am encouraged by several recent developments that signal a trend toward stronger oversight of public sector bodies in this province.
/resources/reports,-cases-and-submissions/annual-reports/2016-2017-annual-report
Ombudsman’s Message - Reaching new heights This year has been an exceptional one for my Office, for both the sheer volume of public complaints and systemic investigations that we managed, and the historic progress that was achieved towards modernizing our mandate.
/resources/reports,-cases-and-submissions/annual-reports/2013-2014-annual-report