Ombudsman’s Message - The value of independent oversight In many organizations, an Annual Report is a showcase of numbers, an illustrated balance sheet that carefully quantifies success, growth and value. As I present my third Annual Report as Ontario’s Ombudsman, I can se...
/resources/reports,-cases-and-submissions/annual-reports/2017-2018-annual-report
Ombudsman Paul Dubé’s second year in office was distinguished by our first-ever investigations in the broader public sector (related to municipalities and school boards), important reforms in correctional services and policing, and connecting with a wider range of stakeholder...
/resources/news/press-releases/2017/the-ombudsman-s-top-10-stories-of-2017
Paul Dubé's 2023-24 annual report highlighted concerns in a number of other areas including correctional facilities, which saw the highest number of complaints.
/resources/news/in-the-news/2024/investments-needed-to-address-threadbare-supports-for-ontarians-with-complex-needs-ombudsman-(the
Ombudsman's Message - A decade of progress This annual report is a milestone for the Ombudsman’s Office. We are approaching our 40th anniversary, and I have had the honour of serving Ontarians as Ombudsman for just over 10 of those years. The past decade has been a time o...
/resources/reports,-cases-and-submissions/annual-reports/2014-2015-annual-report
Investigation into unreasonable delay at the Ministry of Community and Social Services' Ontario Disability Support Program's Disability Adjudication Unit.
/resources/reports,-cases-and-submissions/reports-on-investigations/2006/losing-the-waiting-game
Ombudsman’s message - A defining moment In many ways, this past year has been a defining one for the Office of the Ombudsman of Ontario. Without question, fiscal 2018-2019 was one of the busiest years in this Office’s 44-year history in terms of complaints handled – 27,41...
/resources/reports,-cases-and-submissions/annual-reports/2018-2019-annual-report
Ombudsman's Message - Focusing on rights – and the future It is an honour to present my ninth Annual Report as Ombudsman as this Office prepares to mark its 49th anniversary. The time is ripe for both reflection and forward thinking – and this report, fittingly, does both....
/resources/reports,-cases-and-submissions/annual-reports/2023-2024-annual-report
Land acknowledgment The Ontario Ombudsman’s work takes place on traditional Indigenous territories across the province we now call Ontario. The City of Toronto, where our office is located, is the traditional territory of many nations, including the Mississaugas of ...
/what-we-do/how-we-work/services-for-indigenous-people
Ombudsman's Message - A year like no other As mandated by the Ombudsman Act , this report reviews the main trends and highlights of the 26,423 cases my Office handled between April 1, 2019 and March 31, 2020. In other words, most of the resolutions and investigations desc...
/resources/reports,-cases-and-submissions/annual-reports/2019-2020-annual-report
Ombudsman’s Message - Essential Lessons from a Pandemic Year At this time last year, reporting on the impact of the first few months of the COVID-19 pandemic on Ontario public services, I observed that in mid-March 2020, “everything changed.”
/resources/reports,-cases-and-submissions/annual-reports/2020-2021-annual-report