Proof of identity

A man complained to us after he wore a non-medical mask to prevent coronavirus spread inside his local Liquor Board of Ontario (LBCO) outlet, and staff there asked him to remove it so they could verify his identity. He told us he was concerned that this could put his health at risk. We made inquiries with LCBO officials, who explained that checking identification remains a key part of their security protocol, and staff may request the removal of a face mask to confirm a customer’s identity. We provided the man with information about how to provide feedback to the LCBO, as well as contact information for his local public health unit.

Read about how we helped other people in our Selected cases.