Refusal reversed

Refusal reversed

February 25, 2022

25 February 2022

A 16-year-old youth complained to us that her children’s aid society (CAS) had refused to allow her to enter into a Voluntary Youth Services Agreement (VYSA) after she had left her home due to the abusive behaviour of her aunt.

Issue: Rights (making a complaint)

A 16-year-old youth complained to us that her children’s aid society (CAS) had refused to allow her to enter into a Voluntary Youth Services Agreement (VYSA) after she had left her home due to the abusive behaviour of her aunt. VYSAs are offered to 16- and 17-year-olds who have left home because of concerns about their safety.

CAS officials initially told us they were unable to verify that the youth’s aunt was abusive. As we looked into the situation further, we discovered that her younger brothers had been removed from the home out of concerns for their safety. We asked the CAS to review the girl’s allegations about her aunt again, and based on their review, the CAS agreed to offer her a VYSA.

All young people in care have rights, including the right to have service providers respond to complaints and help them try to resolve it. If a young person feels their rights aren’t being met or respected, they have a right to make a complaint to us.

Learn more about the Children and Youth Unit which answers questions and takes complaints about child protection services.
Read about how we helped other people in our Selected cases.