General Resources

General Brochures

Link to Do you have a concern about a provincial or municipal service in Ontario? brochure
Link to Do you have a concern about a provincial or municipal service in Ontario? for indigenous communities brochure

Getting Nowhere?
We Can Help.

This link opens in a new tabLink to PDF of brochure titled Getting nowhere? We can help. Image of car stuck spinning its wheels in snowbank

Going in Circles?
We Can Help.

This link opens in a new tabLink to PDF of brochure titled Going in circles? We can help. Image of goldfish swimming in circles

Hit a Brick Wall?
We Can Help.

This link opens in a new tabLink to PDF of brochure titled Hit a brick wall? We can help. Image of a person hitting a brick wall

Need Direction?
We Can Help.

This link opens in a new tabLink to PDF of brochure titled need direction? we can help. Image of confusing signs pointing in different directions

Not Sure Where to Turn?
We Can Help.

This link opens in a new tabLink to PDF of brochure titled Not sure where to turn? We can help. Image of person outside a maze

bilingual Posters

(11x17" / 27.94 x 43.18 cm)

Getting Nowhere?
We Can Help.

 This link opens in a new tabLink to PDF of poster titled Getting nowhere? We can help. Image of car stuck spinning its wheels in snowbank

Going in Circles?
We Can Help.

This link opens in a new tabLink to PDF of poster titled Going in circles? We can help. Image of goldfish swimming in circles

Hit a Brick Wall?
We Can Help.

This link opens in a new tabLink to PDF of poster titled Hit a brick wall? We can help. Image of a person hitting a brick wall

Need Direction?
We Can Help.

This link opens in a new tabLink to PDF of poster titled need direction? we can help. Image of confusing signs pointing in different directions

Not Sure Where to Turn?
We Can Help.

This link opens in a new tabLink to PDF of poster titled Not sure where to turn? We can help. Image of person outside a maze

Fairness Guides

This link opens in a new tabLink to PDF of Fairness Principles for Public Service Providers Regarding the Use of COVID-19 Vaccine Certification

Fairness Principles for Public Service Providers Regarding the Use of COVID-19 Vaccine Certification is a guideline for provincial governments and public sector organizations that decide to implement COVID-19 vaccine certification systems.

This link opens in a new tabLink to PDF of Fairness by Design: An Administrative Fairness Self-Assessment Guide

Fairness by Design: An Administrative Fairness Assessment Guide is a self-assessment tool developed by Canada’s provincial and territorial ombudsmen to help public organizations ensure that their policies, programs and practices are consistent with the principles of administrative law and the standards of fairness.