French language services commissioner said ‘adequate planning’ would have resolved most complaints (QP Briefing)

Sneh Duggal
This link opens in a new tabQP Briefing
December 10, 2020

French Language Services Commissioner Kelly Burke said most of the complaints her office has received about access to services and materials in French could have been avoided with "adequate planning."

Upon tabling her first annual report on Wednesday, which covers a 17-month period, Burke said the recurring themes her office uncovered related to a lack of services in French including a "shortage of human resources, the absence or lack of knowledge of policies and procedures, and the unavailability of material resources such as templates in French."

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