Hold, s’il vous plaît

A francophone man complained to our French Language Services Unit that he waited an hour on the phone for service in French when he called the disability eligibility decision unit of the Ministry of Children, Community and Social Services. He finally hung up in frustration, called back and chose the service option in English – and was served in less than 15 minutes. Our staff reviewed the man’s case and contacted the service manager, who quickly acknowledged the lack of service in French and undertook to develop and implement policies to ensure bilingual service.

Learn more about the French Language Services Unit which answers questions and takes complaints about services in French.
Read about how we helped other people in our Selected cases.