Electrifying solution

We were contacted by a person living in a designated area of Eastern Ontario who requested the French version of an inspection report conducted by the Electrical Safety Authority (ESA). The ESA is a Delegated Administrative Authority that does not meet the definition of a government agency under the French Language Services Act and is therefore not subject to it. We raised the issue with the Ministry of Government and Consumer Services, which is responsible for legislation related to Delegated Administrative Authorities. We referred the person to a Francophone contact at ESA, allowing them to obtain the requested documentation in French.

Learn more about the French Language Services Unit which answers questions and takes complaints about services in French.
Read about how we helped other people in our Selected cases.