How did we do?

A patient at a designated hospital in Northern Ontario told us that on one of her many visits to the hospital, she had noticed multiple unilingual English posters, including one that said “Tell us how we’ve done,” as well as posters in French with errors, including one that misspelled “défense de vapoter” (vaping prohibited).

RESULT: When we brought the issue to the hospital’s attention, it took corrective action, including introducing a new poster policy to streamline key messages for patients and ensure that Francophone and Anglophone patients have an equal experience. The hospital also reviewed all of its posters to ensure that they met the institution’s language and graphics requirements.

Learn more about the French Language Services Unit which answers questions and takes complaints about services in French.
Read about how we helped other people in our Selected cases.