Translation in progress

Walking to work one day, a man noticed English-only signs about the upcoming construction of Corktown Station in Toronto for the future Ontario Line. We raised his complaint with Metrolinx, which is in charge of this project, and they told us that the staff members who designed these temporary posters were unaware of Metrolinx’s rules about using French in its communications (even temporary ones) in designated regions like Toronto. Metrolinx told us it held several internal meetings with the responsible teams to inform and remind them of the importance of French language services.

RESULT: As a result of our intervention, new bilingual signs were installed. The man who first contacted us said he was pleased with how the issue was resolved and how quickly a solution was implemented.

Learn more about the French Language Services Unit which answers questions and takes complaints about services in French.
Read about how we helped other people in our Selected cases.