New exhibits – on social media

In fall 2023, a Francophone contacted us to report the lack of French in the social media posts of an Ontario museum. He noted that the headings and content of some posts on X (formerly Twitter) and Facebook were in English only.

RESULT: We brought this concern to the museum, an agency of the Government of Ontario. As a result, the museum developed an action plan to resolve the complaint. In spring 2024, it launched new French language accounts on X and Facebook, as well as on Instagram (which the complainant had not mentioned) and started posting equivalent content in both French and English.


Learn more about the French Language Services Unit which answers questions and takes complaints about services in French.
Read about how we helped other people in our Selected cases.