Selected Cases

A woman who had been approved for a second payment of $10,000 from the Ontario Small Business Support Grant program, sought our help after months of waiting.

An injured worker had been approved by the Workplace Safety and Insurance Board (WSIB) to see a doctor some distance from his home.

A Francophone man in Quebec had been told he still owed dues for his trade licence, dating back to when he lived in Ontario a decade ago.

A woman whose husband was killed in a workplace accident complained to us that she had heard nothing about the Ministry of Labour, Training and Skills Development’s investigation of the incident for more than a year.

After receiving the first of two Small Business Support Grant payments, a business owner was told he was no longer eligible for the second.

A group home worker raised health and safety concerns with us after he and a few colleagues contracted COVID-19.

A personal support worker contacted us in frustration when he and his colleagues were denied “pandemic pay,” despite being in close contact with patients.

A woman who was waiting for the Fair Practices Commissioner (FPC – the WSIB’s internal ombudsman) to assist her with a loss-of-earnings assessment and prescription cost refund sought our help early in the pandemic.

A man sought our help when he was contacted by a collections agency many years after receiving funding from Second Career – a program now operated by the Ministry of Labour, Training and Skills Development.

We have resolved several complaints over the past three years about the Ontario Immigrant Nominee Program (OINP), which nominates skilled immigrant workers for permanent residency.

A provincial government employee complained to us that the practices of the Workplace Discrimination and Harassment Prevention Office (WDHP) were onerous and unfair.

A man contacted our Office in frustration after the WSIAT heard only one of several claims he had filed, when he was expecting to have them all heard at the same time.

The widow of a man killed in a workplace accident complained to us that WSIB would not extend survivor benefits to her son, because it had no evidence that the worker, who was not the boy’s biological father, was his legal parent at the time of the accident.

A man complained to our Office about the WSIB after he had not received an update on his compensation application for almost a year.