ATTENTION: Due to COVID-19 safety measures, our Office also cannot accept visitors.
Please contact us online or by phone at 1-800-263-1830.
The Ombudsman investigates individual complaints and major systemic issues under the Ombudsman Act.
He also investigates complaints about closed municipal meetings under the Municipal Act. To learn more, read about our open meeting cases or find your closed meeting investigator.
The Ombudsman also makes submissions to government on proposed legislation.
August 10, 2022
10 August 2022
A homeowner sought our help with servicing his septic tank – which was located on the property of a neighbour who would not allow access.
A group of residents near a construction site complained that the Ministry of the Environment, Conservation and Parks was not acting on their complaints about debris.
A woman sought our help after she purchased an annual Ontario Parks pass by mistake – she had meant to buy a Parks Canada pass (for national parks) instead.
June 28, 2021
28 June 2021
A First Nations trapper sought our help in obtaining a refund from the Ministry of Natural Resources and Forestry for licences to sell furs commercially, and a mandatory humane trapping course.
A homeowner complained to us about a pipe outlet on his property that was leaking foul-smelling fluid. His municipality referred him to the Ministry of Transportation, which denied responsibility.
July 6, 2020
6 July 2020
A trailer park owner contacted us when a dispute arose about responsibility for the municipal sewage system servicing the park.
After firefighters used foam containing PFAS (per- and polyfluoroalkyl substances) to put out a fire at her property, a woman complained to us about how long it was taking to ensure her water was safe to drink.
June 25, 2019
25 June 2019
After our staff assisted a Tesla owner in having his Electric and Hydrogen Vehicle Incentive Program application approved, he returned to us for help in February 2019, after he received only half of his $14,000 rebate.
A woman who runs a commercial fishing business complained that the Ministry of Natural Resources and Forestry had not responded to her request for a refund of more than $31,000 she had overpaid in Crown lease fees over several years.
June 26, 2018
26 June 2018
A man sought our help with his local hydro company, which was sending him late notices and charging him interest on his quarterly water heater rental bill.
A woman was trying without success to have hydro reconnected at a rental property and was concerned about a delay and lack of communication from the local hydro company.
June 27, 2017
27 June 2017
July 28, 2015
28 July 2015
May 25, 2015
25 May 2015
Investigation into the transparency of Hydro One’s billing practices and the timeliness and effectiveness of its process for responding to customer concerns.